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Terms & Conditions

BBBonbon is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@bbbonbon.ie

The terms and conditions below apply to all transactions with BBBonbon. By placing an order you are accepting these terms and conditions. These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

A contract between BBBonbon and the customer comes into existence upon BBBonbon acceptance of the customers order i.e. when payment has been received. BBBonbon is entitled to withdraw from contracts in the case of obvious typographical or arithmetical inaccuracies appearing on BBBonbon Web site.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on the "Checkout" link and you will be taken through the checkout process.

  • Payment On-Line
    The quickest way to process your order is via your credit or debit card. Our online processing is done via a secure server.
  • Cheque
    If you do not wish to pay via credit/debit card we also accept cheques. Goods will be dispatched after your cheque has cleared. Please allow 3 - 5 working days. Please make your cheque payable to 'BBBonbon'.

Availability of Goods

All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.

Delivery Charges

The checkout will automatically calculate the shipping costs for delivery within Ireland and Northern Ireland.

Our standard delivery charge is €5.95 for Irish deliveries. Parcels will be sent by An Post or by Courier, depending upon the weight. A signature is required for courier parcels - please ensure someone is available to sign for your parcel. If the package is returned to us, a charge of €15 is made for which the customer will be liable, and this will be charged to the card used when ordering. The customer will also be liable for the costs of re-delivering the parcel, if applicable.

International Orders

We are happy to ship worldwide. Please email us before placing an order to confirm the shipping charge for your order. Additional shipping fees will be charged to you payment card on the day of dispatch.

Despatch Times

Orders are usually despatched in 3-10 working days. If you need your goods in a hurry please let us know and we will do our utmost to ensure your order arrives in time. A small surcharge may be necessary on rush orders, but your acceptance of this will always be obtained before the order is shipped.

Returns Policy

We are sure you will be very happy with your purchases, but if you are not, you can return it within 7 days from the date of receipt for a refund. The goods must be in pristine condition, and still in its original packaging. The customer is responsible for the postage cost of returning goods. Any refunds will be processed by the same payment method as on the original order. Regrettably, we cannot refund the following items:

  • Confectionery
  • Personalised items

All shipping/handling costs are non-refundable, unless there is an error on our part or the goods are defective. If goods returned to us are damaged in transit, then we cannot issue a refund - please ensure goods are suitably packaged to avoid this.

Samples

We know that with the large selection we offer it can be difficult to decide on what favour to buy. Offering samples of our range will help you to make this decision. We try to offer samples of all of our products however, please note that some products cannot be ordered as samples. You can order a sample by selecting the quantity '1' and proceeding to checkout. You will be charged the price of the product plus shipping costs.

Price of Products

Please note all prices are inclusive of VAT - standard rate of 21%. The price of the products shall be the price quoted on the site (which we can change in the case of an error).

Incorrect Goods

It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery. If the items are not what you ordered, you must not use the item.

Linked sites

BBBonbon is not responsible for the content of any off-site pages or any other sites linked to the website nor has it reviewed any such site. If you link to the website, off-site pages or other sites without BBBonbon prior written consent, this action is at your own risk. BBBonbon cannot be held responsible for the contents of any website which is electronically linked to the website and that is not maintained by BBBonbon .

Modifications of these Terms and Conditions

We reserve the right to change these terms and conditions from time to time. By continuing to use the Site following any such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the Site.

Accuracy of Content

BBBonbon has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

Liability

BBBonbon makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. BBBonbon shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Guarantee

We want you to be completely satisfied with your purchases - if you have any problems please contact us.

Reaching Us

If you need to reach us, please contact us, alternatively, you can call on 01 8456 351 (International +353 184 56 351) or write to us at 7 Seabury Wood, Malahide, Co. Dublin.